Right to withdraw from the contract

If you are a consumer, you generally have the right to withdraw from the concluded distance contract.

You can withdraw from the contract by submitting to us a statement of withdrawal from the contract for example via email sent to: info@sklephokejowy.pl.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins from when you or a third party indicated by you, other than the carrier, take possession of the goods, and in the case of a contract covering multiple goods delivered separately, in batches or in parts - from when you or a third party indicated by you, other than the carrier, take possession of the last good, batch or part.

It is sufficient to send the statement before the deadline expires.

Return the goods to us without delay at the address: ul. Parkowa 22, 34-400 Nowy Targ, Poland, but no later than 14 days from the day you withdrew from the contract.

We will refund any payments you have made to you without delay under the terms set out in the Shop Regulations, but no later than 14 days from the day we receive your statement of withdrawal from the contract.

If we did not offer to collect the goods from you – we may withhold the refund of the payment you made to us until we receive the goods back or you provide proof of their return - depending on which event occurs first.

Please note that the right to withdraw from a distance contract does not apply to a contract:

• where the subject of performance is a non-prefabricated product manufactured according to your specifications or intended to satisfy your individual needs;
• where the subject of performance is a product subject to rapid deterioration or having a short shelf-life;
• where the subject of performance is goods delivered in a sealed package, which may not be returned after opening the package due to health protection or for hygiene reasons, if the package is opened after delivery;
• where the subject of performance are sound or visual recordings or computer software delivered in a sealed package, if the package is opened after delivery.

For detailed information on withdrawal from the contract, please refer to our Terms and Conditions of the online Shop.

If you are an entrepreneur who is a natural person and you conclude or intend to conclude an agreement with us that is directly related to your business activity but is not of a professional nature for you, please refer to our Terms and Conditions of the online Shop for detailed information about your rights.

Complaints

The information below is directed at consumers. If you are not a consumer, please refer to our Terms and Conditions of the online Shop to obtain detailed information about complaints.

In the event that we fail to properly perform the contract concluded with you, you have the right to file a complaint - preferably via email: info@sklephokejowy.pl or by post to ul. Parkowa 22, 34-400 Nowy Targ, Poland.

As a general rule, we are liable for the lack of conformity of goods with the contract, existing at the time of delivery and discovered within two years of that time.

Based on the provisions of the Consumer Rights Act, in such a situation you may request:

a) replacement of the goods

or

b) repair of the goods.

In certain cases, you may also:

a) withdraw from the contract

or

b) submit a statement on price reduction

- please refer to our Terms and Conditions of the online Shop for details in this regard.

The above content regarding returns and complaints has been prepared on the basis of Polish law. The choice of Polish law for contracts concluded with consumers under the Terms and Conditions of the Shop shall not waive or limit your rights as a consumer under the mandatory rules of the law applicable to you in situations where there is no choice of law. This means, in particular, that if national regulations applicable to you as a consumer provide for protection that is broader than that provided for under the Terms and Conditions of our online Shop or Polish law, such broader protection shall apply.